It takes multiple departments to provide exceptional pre-hospital patient care to thousands of patients each year.  Human Resources, Billing, Risk & Safety, Compliance, Training, Fleet Services, Communications, Information Technology, and Operations are always working together to ensure the highest quality, most cost effective, and safe Emergency Medical Transportation available in the industry.



The Puckett EMS Communications Center located in Austell GA, is a state of the art consolidated call center handling more than 150 calls per day for all Puckett EMS Operations.Dispatch

All staff members are Nationally Certified Emergency Medical Dispatchers that provide pre-arrival medical instructions for 911 callers.  Excellence in Customer Service is our mission with every customer we interact with.

At Puckett EMS we believe that technology is extremely beneficial in today’s pre-hospital environment.  Customers benefit from faster response times due to dispatch having access to GPS.


Information Technology


We strive to embrace industry leading technologies that can enhance the customer and employee experience at Puckett EMS. enabled vehicles, allowing for the closest ambulance to respond while minimizing delay. Our electronic patient care reporting software enables medics to accurately capture patient data, while allowing focus to remain on patient care. Electronic inventory management software developed internally ( ensures our medics always have the equipment they need to provide proper patient care.



The mission of the Puckett EMS Operations Department is to deliver pre-hospital patient care at a level that is second to none. OperationsBay

Compassion, Professionalism, Clinical Proficiency and Great Customer Service are core values that separate us from other ambulance providers.  An experienced and respected leadership team ensures that the “Puckett” standard of excellence is achieved with every patient interaction