Puckett EMS Mission Statement

At Puckett EMS we believe that quality patient care begins with professionalism, training and excellent customer service.

“We’re Dedicated To Serving Others!”

Our Company Values - PEMS CARE

The company values governing Puckett EMS' development include the following:

	Professional "Do the actions and appearance of me and my team, represent those of an EMS professional?"
Expectations "Did I meet the expectations of my patient, my colleagues, my fellow-responders, the hospital staff and the public? "
	My Responsibility "It’s my responsibility to: Take ownership of the things I’m responsible for. Treat my patient and their families as I would want to be treated. Hold myself and my colleagues accountable."
Safety "Were my actions safe - for me, my colleagues, for other professionals and for the public?"
	Customer Service "If I were face to face right now with the customers I dealt with on this response, could I look them in the eye and say 'I did my very best for you.'"
Appropriate "Was my care appropriate medically, professionally, legally and practically, considering the circumstances I faced?"
	Reasonable "Did my actions make sense? Would a reasonable colleague of my experience have acted similarly, under the same circumstances?"
Ethical "Were my actions fair and honest in every way?"

A Tradition of Excellence

Puckett EMS, a family owned and operated business located in Powder Springs, Georgia, is the offspring of Puckett Ambulance Service, which was in operation from 1984-1996. Puckett Ambulance Service was known for providing a high quality, cost effective service to the communities it served.  In 1996, Puckett Ambulance was sold to Medtrans Corporation. The founder of Puckett Ambulance, Steven K. Puckett, said,” After I sold, I never thought I would ever work on an ambulance again, but this business is something that grows on you and will always be a part of my life.”

In March of 2001, after a five year non-compete provision had expired, Steve decided to dust off the old uniform and come back to what he loved, EMS. This time, Steve formed a partnership with Shane Garrison, a friend, colleague, and previous Director of Operations for Puckett Ambulance. Puckett EMS was incorporated on March 12, 2001.

Two months after incorporation, Puckett EMS was awarded the 911 contract for Southwest Cobb County, the same zone that Puckett Ambulance had previously served. “ My plan was to start with one or two ambulances, like I had before, and slowly grow the business. That plan was set aside when we were awarded the 911 zone.,” said Steve.  “Our biggest hurdle over the years has been containing our explosive growth. I’m of the belief that bigger is not better, just bigger.  I would much rather provide a high quality service to a few customers rather than a low quality service to a lot of customers.”

With the support of the community, family and friends, Puckett EMS has quickly grown to a nine ambulance operation specializing in Emergency and Critical Care transports. Our slogan,” Caring, Commitment, Community” is what we are about.